As a BOA customer, I must say that this division of the company (BOA Health)is the black sheep of the company. They make the user experience so frustrating its like they want you to give up in frustration so they dont have to pay your claims. Some of their shady practices include constant upload errors, distorted images taken from the app (which will cause them to reject your claim), very very very short browser sessions (seriously, take too long to submit a claim and your session will time out, even when youre still filling out info)confusing claim submission process, fields that you cant get to (ex service date) because there is no way to exit the previous field. The list goes on and on and on. Their website is not much better. Ive had a FSA account every year for the last ten years and this is the worst experience ever. I dont even think Obamacares website was this bad in its first week. Ill be reaching out to our HR department about switching to another claims provider.